Companies today can let go of the age-old processes and implement digital data-driven processes that are transforming the payment collection process entirely. The 360-degree solutions provided by CRIF helps companies with a contact collection management system that streamlines and offers a transparent set of procedures that are scalable depending on the requirement. It also helps companies reduce human intervention in mundane processes, ensuring flexibility, security, ease-of-use and efficiency are never compromised.
The data-driven debt management and collection system cross-links different records and contacts with the help of a single-click navigation system, ensuring a comprehensive and intuitive system that helps with managing numerous records efficiently. The debt collection solution also comes with numerous shortcuts to make filtering the records easy and quick.

CRIF Contact Collection System Features

• Contact collection management system across the life-cycle

  Right from the on-barding process to executing the necessary functionalities, the debt management and collection system takes care of the overarching setup. This also means that the debt management and collection system takes care right from the early collection processes to the legal frameworks.

• User-friendly interface and flexible working design

  The importance of having a collection management system with an intuitive interface cannot be underestimated. The contact collection management system by CRIF brings a flexible working design to meet the myriad demands of the customers, ensuring the collection management system caters to everyone.

• Ability to track performance with real-time dashboard

  The collection management system harnesses the power of analytics and statistics on application data apart from other data points to help analyse the risk to make informed decisions. The analytics is also helpful in improving collection, reducing write-offs, decreasing staff costs and improving the overall efficiency.

• Decision management system

  Companies today have different internal policies in place for collections. These policies are used to segment the customers for prioritizing collections. The collection management system allows companies to automate these functionalities without any coding. The automation brings in efficiency in a few clicks, unlike any other debt collection solution.

CRIF Contact Collection Process Overview

• Segmentation

  The contact collection management system accepts all credit products, right from credit cards to mortgages to personal loans. The segmentation process kicks in based on the previous collection results, debtor score, and product.

• Process definition

  To maximize collection and efficiency, the solution can be defined based on the process ensuring a balance between manual and automated processes.

• Execution

  The contact collection management system then allows companies to manage work escalations and queues enabling contact-free configuration with the ability to integrate seamlessly with different communication gateways.

• Analysis

  The holistic solution has an in-built reporting function that is paired with monitoring dashboards with easy analytics.

CRIF’s Contact Collection Management System is the one-stop solution for businesses to have an integrated collection platform that allows them to define, execute and refine all the collection strategies for products and consumer segments.