Privacy Statement

This Data Privacy Policy applies to all personal information we collect and/or process about you. ‘Personal information’ refers to information, or a combination of pieces of information, that could reasonably allow an individual to be identified.

As we acknowledge the generosity and support of individuals like you to carry out our conservation work, we want to be completely transparent about why we need to collect personal details when you engage with us and how we will use them. We take protecting your privacy very seriously and will always take all reasonable steps within our power to make sure your information is safe.

So, whenever you browse through our website and communicate with us, we collect information to make us understand more about our clients and the people we engage with, and this, in turn, helps us to be more efficient in doing our work.

Please read this policy carefully and any other documents referred to in this policy to understand how we collect, use and store your personal information. Updating this policy may occur without any notification, so please check the document regularly. However, you will be notified of any significant changes that may occur.

If you have any questions, please contact our Data Privacy Officer through the email address: Crifd&

What Personal Information is Collected:

The nature of the personal data we collect and where it comes from may include, but is not limited to, any of the following:

  • Your name, address, telephone number, mobile number, and email address, along with your preferences as to how we should contact you in the future
  • Year of birth or date of birth for verification
  • Financial and credit card information that you give to us when you avail of online services
  • Data or information concerning your business that can help us process your pre-qualification and assess your company holistically and objectively
  • Information you enter onto our websites and our official social media pages, including information to take part in events, avail of treatment or services, apply for a job, access online resources, or to subscribe to e-newsletters or email feeds
  • Images, photographs, or video if you take part in an event with us
  • Details of your visit to our websites, including technical information such as the IP address you use to access the website, your device, browser type, and version
  • Any other details which you give us, including your reasons for supporting

How We Keep Your Data Safe:

We have appropriate physical, technical, and managerial controls in place to protect your personal details; for example, our online forms are always encrypted, and our network is protected and routinely monitored. Within our offices, only those who have a business need to access your information and who are trained in handling data securely will have access to your information. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. While we hope it will never happen, we have procedures to deal with any suspected personal data breach and will notify you and the appropriate government agency of a breach where we are required to do so. When we use external companies to collect or process personal data on our behalf, we undertake due diligence on these companies before we work with them and put a contract in place that sets out our expectations and requirements, including keeping and using your data securely. We will also require them to protect the confidentiality of the personal data that is transmitted to them. Our website may, from time to time, contain links to third-party websites. If you follow a link to any of these websites, please note that these websites will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. Despite all of our precautions, however, no data transmission over the internet can be guaranteed to be 100% secure. So, while we strive to protect your personal information, we cannot guarantee the security of any information that you disclose to us and so wish to draw your attention that you do so at your own risk

Why Personal Information is Collected:

The purpose for which personal information is collected and further processed depends on the nature of your relationship with us and/or our third-party service providers. Your personal data may be used for the following purposes:
  • to establish a relationship between the company and you and/or our third-party service providers
  • to keep you up to date with the work you are supporting and the latest news and updates
  • for internal record-keeping
  • for data processing and analyzing purposes
  • for direct marketing and telemarketing purposes
  • to send you tailored communications and display relevant adverts which we think will be of interest to you
  • In limited circumstances, to analyze the personal information we collect about you and use publicly available information to better understand your interests, preferences, and level of potential donations so that we can contact you more effectively
  • to provide an adequate investigative or due diligence report, or credit checks
  • to assess a business entity's suitability for credit terms, services, or other purposes in accordance with the Client's legal obligations and internal risk management policy.
  • for such other purposes as permitted by applicable law or with your consent
  • for all other purposes incidental and associated with any of the above

Disclosure of Your Personal Information

As with other organizations, we do not undertake all of our processing activities ourselves, and we appoint service providers/suppliers to help us out. We may share your information with Authorized Third Party Service Providers as we provide services through third parties. These “Third Party Service Providers” perform functions on our behalf, like sending out and distributing our administrative and promotional mail, emails, or text messages. We may share your Personal Information with such Service Providers to process donations, fulfill orders, deliver packages, send postal or email materials, perform direct marketing activities or calls, administer contests and campaigns, remove repetitive information on customer lists, analyze data, provide marketing assistance, provide search results and links, process credit card payments, operate the Website, troubleshoot, and provide customer service. We may also collect personal information from individuals and companies (“Affiliates”) with whom we have business relationships and may share your information with Service Providers to accomplish our administrative tasks. For example, when you donate, we release your credit card information to the card-issuing bank to confirm payment for the service and, if applicable, release your address. In such cases, we ensure that we have a contract with the supplier, and as part of that agreement, the supplier agrees to respect the security of your personal information and to treat it in accordance with the law. We only permit suppliers to process your personal information for specified purposes and in accordance with our instructions. However, the use of your Personal Information by such parties is also governed by the privacy policies of such parties and is not subject to our control. In general, your personal information may be provided to such service providers/suppliers who carry out functions on the company’s behalf for the purposes set out below:
  • to process merchandise orders
  • providing data to Customer Service providers
  • providing data to Telemarketing agencies
  • data used for the purposes of bulk mailing / electronic mail services
  • providing data to Database system providers
  • providing data to e-commerce providers
  • providing data to Online payment gateway partners
  • data processed for Crowd-funding platforms
  • providing data to SMS service providers
  • data provided to Direct marketing and retail partners
  • data used to process contributions through monthly payroll to any of our affiliates in and outside the Philippines who is/are connected to the company
  • to any agent, contractor, service provider, communications, clearing or payment system or
  • intermediary bank we or our affiliates may use in connection with our or our affiliates’ business; to our affiliates and selected parties for the purpose of informing you of products or services that we believe will be of interest to you;
  • to such parties as we or our affiliates may be required by law, court, regulator, or legal process to disclose;
  • to such parties as may be permitted under Philippine law
  • We may share your information for our protection and the protection of others. We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website; enforce or apply this Data Privacy Policy, our Website Terms of Use or other agreements; or protect the rights, property or safety of the Website, its Users or others.

Your Rights

Under data protection laws, you have various rights over your personal data. If you would like to exercise any of these rights, then please contact us. You have the right to:
Request access to personal data - You are entitled to request access to your personal data that is processed by us with reasonable written notice, and we will revert within 14 working days.
Request correction of personal data - You are entitled to request the correction of your personal data that is held by us with reasonable written notice, although note that we may need to verify the accuracy of the new data you provide to us. With respect to this, you may:
  • request correction and/ or update of your personal data that is inaccurate, incomplete, or out-of-date;
  • and request retention of your personal data only as long as necessary for the fulfillment of the Purpose stated above.
Request deletion of your personal data - You are entitled to request the deletion of your personal data in certain circumstances. Please note, however, that there may be circumstances where you may ask us to erase your personal data, but we are legally required or entitled to retain it.
Withdraw consent - Where we have asked you for consent to process your data, you may withdraw this consent at any time by contacting us. Please note, however, that we may still be entitled to process your personal data if we have another legitimate reason (other than consent) for doing so.

Complaints and Disputes

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If you have a complaint, then please contact us in the first instance, and we hope to be able to resolve your complaint. If, however, you believe that we have not been able to assist with your complaint or concern, then you have the right to make a complaint to the National Privacy Commission of the Philippines.

Cookie Policy: What is a cookie?

  • A cookie is a text string sent by a web server (for example, the website) to the user’s Internet browser, which automatically saves it on the user’s computer and automatically sends it back to the server each time the website is accessed. Each cookie contains different data, such as, for example, the name of the server it comes from, a numeric identifier, etc. Cookies can remain in the system for the duration of the session (i.e. until the browser used for web navigation is closed) or for longer periods and may contain a unique identifier code. By default, almost all web browsers are set up to automatically accept cookies. However, each web browser allows cookies to be restricted and deleted (for more information, refer to the section in this information notice on “How to enable, disable, or delete cookies”). However, disabling or deleting cookies may impede the optimum use of some areas of the website or compromise the use of services requiring authentication.

Types of cookies used by us

  • This website uses the following categories of cookies:
  • Necessary cookies, including Technical Cookies and Functional Cookies:
    • Technical Cookies are cookies needed for the proper performance of your websites, such as language preference, to be able to log in or to detect fraud with your account.
    • Functional Cookies remember your preferences. This includes making it possible to retrieve submitted personal data for some event registrations out of the database, or to remain logged in during a browsing session.
  • Third-party cookies: These are set by a website other than the one the user is actually visiting. While navigating the website, the user may also receive cookies sent from other websites or web servers (so-called “third parties”), which may contain certain elements (including, for example, images, maps, sounds, specific links to pages from other domains) present on the website the user is visiting. There are two types of Third-party cookies used by us:
    • Advertising and Marketing/Re-Marketing refers to the use of Your Pixel, Insight Tags, Google Display, Floodlight, etc.
    • Social Media refers to YouTube, Share buttons, embedded content, etc.

How to enable, disable, or delete cookies

  • By default, almost all web browsers are set up to automatically accept cookies. These can be restricted or blocked through the browser settings. If you prefer websites not to save certain cookies on your computer, you can set up the browser so that you receive a notification prior to saving each cookie. Alternatively, you can set up your browser to reject all cookies or only third-party cookies. You can also delete all cookies already on the system. It is important to underline that the settings must be changed separately for each browser and each computer. Blocking cookies does not block advertising. These will simply no longer be customized on the basis of your interests and will be sent more frequently. Settings are changed differently for each browser. If necessary, use the browser Help function to define the correct settings.

Contact Us

If you have any questions or wish to find out more information, or raise any specific or general concerns about the company and this Notice, or if you do not wish us or other parties to communicate this information to you, you may contact our Data Privacy Officer using the details below:
Hotline:+632 8 801 9397, +632 8 801 9395
Write to us and have the letter sent to: Manila Office, 7th Floor, Grepalife Building, 221 Sen. Gil Puyat Avenue, Makati City, 1200 Metro Manila